Who We Are

We are the creators of WRAPS, a collaborative computer system built to assist in the processing of refugees to the United States. People all around the world use WRAPS (Worldwide Refugee Admissions Processing System) to process and track the movement of refugees from various countries to the U.S. for resettlement. 

Our Mission

To provide and administer a global, standardized case management system that provides greater flexibility, efficiency, and accountability to the U.S. Refugee Admissions Program.

What We Do

The Refugee Processing Center (RPC) provides the technical and functional support for WRAPS so that it is accessible, current and easy for our stakeholders to use. Our Operations teams sit on the front lines, helping solve problems and make the most of the WRAPS software system. Our Development teams are constantly innovating, collaborating, testing and fixing things. And behind the scenes, we have trainers and communications teams working with our end users. We are here to make a difference.

Our Role

The Refugee Processing Center (RPC) is operated by the U.S Department of State (DOS) Bureau of Population, Refugees, and Migration (PRM). We assist DOS/PRM in achieving its annual U.S. Refugee Admissions Program (USRAP) objectives.

About Refugee Processing

The term "refugee" means:

any person who is outside any country of such person's nationality or, in the case of a person having no nationality, is outside any country in which such person last habitually resided, and who is unable or unwilling to return to, and is unable or unwilling to avail himself or herself of the protection of, that country because of persecution or a well-founded fear of persecution on account of race, religion, nationality, membership in a particular social group, or political opinion.

Resettlement to the United States is a long process that can take months, or even years.  U.S. resettlement is voluntary and refugees must decide for themselves whether relocating to the U.S. is the right choice for them and their families.

More about the process and the program can be found here.


Eidomeni, Greece - March 17, 2016: A little boy tries to carry a box with supplies given from the Greek Red Cross on March 17, 2015 in the refugees camp of Eidomeni.

Eidomeni, Greece - March 17, 2016: A little boy tries to carry a box with supplies given from the Greek Red Cross on March 17, 2015 in the refugees camp of Eidomeni.

Company Info

As a result of ongoing global conflict, the U.S. Department of State’s Bureau of Population, Refugees, and Migration (PRM), sought out for the creation of a system to better meet the growing need of refugees throughout the world as their numbers increased and other durable solutions diminished.  Because time is of the essence, RPC was created to meet this need so that refugees all over the world could be processed more quickly and efficiently. This database system, referred to as the Worldwide Refugee Admissions Processing System (WRAPS), supports the tracking of refugee case status information, processing pipeline and resettlement statistical data for federal, state, and local partners, and, enhanced coordinated mechanisms to ensure program integrity within the context of modern security concerns.  All of these features allow for a faster, more integrated process so that case processing issues can be quickly addressed and resolved.

The goal of the U.S. Refugee Admissions Program is to save lives and reunite families for persons who have been forced to flee their home country because of a credible fear of persecution based upon their race, nationality, political, religious, or other social group affiliation.  Resettlement in the U.S. occurs when there is no other viable solution because it is unsafe for the refugee to return to his or her home country and local integration into the first country of refuge is not an option. 

RPC assumed full operational responsibility for refugee processing via the WRAPS network in August 2002.  It is now the central hub of a standardized case management and data repository for all refugees who are processed for resettlement in the U.S.  RPC is linked via WRAPS to partner agency field offices known as Resettlement Support Center (RSC) where refugees are interviewed, screened, and processed for resettlement in the U.S.  Information is stored and shared through a secure site so that refugee processing and pipeline information can be accessed in real time to support the work and responsiveness of PRM to contemporary refugee crisis situations. 

RPC also serves as a resource for partner agencies such as the International Organization for Migration (IOM), UNHCR, CDC, U.S. Resettlement Agencies, and other partner organizations. Prior to arrival, RPC serves as a liaison between Resettlement Agencies preparing for the arrival of a refugee family and RSC case managers and Consular Officers overseas, to better facilitate communication throughout the resettlement process continuum.  Such cross-agency data sharing strengthens the capacity of all agencies to better serve and respond to the needs of refugees, and supports the ultimate goals of the USRAP to meet our international humanitarian obligations and reunite families separated by extraordinary circumstances.